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Privacy and Cookie Policy

The information we collect and how we use it.

When you order tickets over our website all the financial transactions are handled by PayPal and subject to their terms and conditions. PayPal will pass to Tenbury’s Mistletoe Association such information, as your name and email address that is required for us to process and fulfil your order and to notify you of the status of your order.

Tenbury Mistletoe Association will not share your personal information with any third party unless there is a requirement under law to do so or you have given us your expressed consent to share such information.


EU Cookie directive

From 26 May 2011 a new European Union directive requires us to gain the consent of our users to download cookies on to their machines.

There are various methods we could use to gain users consent. For example, we could use pop-ups; prompting users to tick a box to confirm they give permission for us to download cookies on their machine. Alternatively, we could use an online form that all users must complete before using the website.

We consider both of these solutions as obtrusive. We want our users find information and services quickly. Therefore, we have taken the decision to promote how we use cookies on our website instead. This will enable users to make an informed decision whether they want to disable this feature.

There are links on our terms and conditions and disclaimer pages which are in the footer of every web page pointing to this information.

About Cookies

Information may be sent to your computer in the form of an Internet "cookie" to allow our servers to monitor your requirements. The cookie is stored on your computer. Our server may request that your computer return a cookie to it.

These return cookies do not contain any information supplied by you or any personally identifiable information about you. However, we use cookies to keep track of your shopping cart when you are using the Gloucester Rugby Limited Store Online.

Such measures are necessary to allow Gloucester Rugby Limited to measure the usability of the systems, which will help to continually improve user experience of our websites. Your browser software should however enable you to block cookies if you wish to. For more information about cookies, please visit www.allaboutcookies.org.

Necessary Cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets cannot be provided.

Performance Cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Functionality Cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located.

These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. At the current time Tenbury’s Mistletoe Association does not use functionality cookies

Google Analytics

Tenbury’s Mistletoe Association uses Google Analytics, a web analytics service provided by Google. Google Analytics collects first party cookies, which are text files placed on your computer to collect standard internet log information and visitor behaviour. This information is sent to Google and is used to evaluate how our website is being used. This enables Tenbury’s Mistletoe Association to compile statistical reports. A full list of cookies used by Google Analytics and explanations on how these work are available on the Google code website.

Tenbury’s Mistletoe Association does not collect (nor allow any third party to collect) personally identifiable information of visitors to our site. We will not associate any data gathered with any personally identifying information. We will not link or seek to link an IP address with the identity of a computer user. In short, Google Analytics doesn't identify who you are, but it does track your movements on our websites.

How to disable cookies

You can stop cookies being downloaded on to your computer by selecting the appropriate settings on your browser. However please note that if you do this you may not be able to use the full functionality of this website. There is more information about cookies, including how to delete them on the website www.aboutcookies.org. You may also opt out of being tracked by Google Analytics.

Disclaimer

Tenbury’s Mistletoe Association recognises that we have legal obligations in terms of the collection and use of personal data made available to us. This website is provided on an "as is" basis and Tenbury’s Mistletoe Association excludes all warranties or representations of any kind with respect to this website or its contents. In particular, Tenbury’s Mistletoe Association does not warrant or represent that the information contained on this website is accurate or up to date.

The contents of this website are designed to comply with English Law. You may be viewing the website in a market in which we do not commonly sell our goods. Tenbury’s Mistletoe Association cannot be held responsible for non-compliance with any local advertising or other laws in relation to this website or its contents.

Your Consent

By using our website you consent to collection and use of any information you provide to us by Tenbury’s Mistletoe Association for the purposes described above. If we amend our privacy policy, any changes will be published on this web site. If at any time you wish to update the information which we hold about you, or if you wish to stop receiving information from Tenbury’s Mistletoe Association, please contact us.